At Tzaneen Physiotherapy, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, share, and protect your information under the Protection of Personal Information Act (POPIA).
By using our website, you consent to the practices outlined below.
1. Information We Collect
We may collect the following personal information directly from you when you:
- Fill in a form on our website
- Use our online chat feature
- Subscribe to a mailing list
- Request support or contact us directly
This information may include:
- Your name
- Email address
- Contact number
- Any other information you choose to share with us
Website Analytics & Cookies:
To better understand how visitors use our site and to improve user experience, we collect anonymous data using tools like Google Analytics.
This may include:
- Your IP address
- Browser type and language
- Pages visited
- Time spent on the site
- Technical details of your web requests
We also use cookies and web beacons (tracking pixels) to enhance your browsing experience. Cookies are small files stored on your device that help us track activity, remember preferences, and analyse website performance.
You can manage your cookie preferences when visiting our site.
2. How We Use Your Information
Your data is only used for the purposes for which it was provided.
This includes:
- Booking and confirming appointments
- Sending reminders and relevant updates
- Providing support and responding to inquiries
- Improving our website and services
We do not sell or share your information for marketing purposes.
We will only share your personal information if:
- You have given consent
- It is necessary to fulfil your request or provide a service
- It is required by law
- It is necessary to protect our legal rights or address fraud or security issues
3. Sharing of Data
We may share your information with trusted third-party service providers that help us operate our business, such as Cliniko, our booking and practice management software.
We may also share anonymised, aggregated data (which cannot identify you) for analytics and service improvement.
Some third parties, such as Google Analytics or social media platforms like Instagram, Facebook, and LinkedIn, may use cookies or tracking tools to collect browsing data.
Using these platforms is optional, and we encourage you to read their privacy policies.
4. Cookies
Cookies help personalise your online experience. Some cookies are necessary for the website to function, while others help us understand how you interact with the site.
When you visit our website, you’ll have the option to accept all cookies or adjust your preferences. By continuing to use the website, you consent to the use of required cookies.
5. Access, Update, or Delete Your Information
You have the right to:
- View the personal information we hold about you
- Correct or update your information
- Request the deletion of your data
To do so, please contact us.
6. Communication Preferences
You may update your communication preferences or opt out of emails at any time by contacting us.
7. How We Protect Your Data
We take the security of your personal information seriously. Our website uses industry-standard security measures, including Secure Sockets Layer (SSL) encryption, to protect your data during transmission. SSL ensures that any information you provide on our site is securely encrypted and cannot be intercepted by third parties.
In addition, we implement appropriate technical and organisational safeguards to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include regular software updates, secure data storage, and limited access to personal information.
However, while we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to take your own precautions to protect your personal data when online.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page and will apply to data collected from the date of the update forward.
We encourage you to review this policy periodically.
If you have any questions or concerns about our privacy practices, feel free to contacting us.